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Installation |
Questions:
- How do I install this application
on my device?
- Exe file will not install on my
device. says "'SETUP' is not a valid Pocket PC application".
There are two ways to
install
the software for Windows mobile devices. This depends on the installation file you received.
zip installation file is meant for installation from desktop computer.
cab file is meant for installation directly from device.
Install from desktop computer via
ActiveSync:
zip file is a
compressed file format and it needs to be extracted from desktop
computer. To install, please download the
zip file to desktop computer. Double click the file to extract it and run setup.exe to launch installation wizard. For
Pocket PC user, you will need to place your device in the cradle.
For Smartphone user, please connect your device to the computer using an
USB data cable.
Make
sure ActiveSync is running. If your computer cannot recognize zip
file, you can download the extraction software from:
http://www.winzip.com for free.
Install from device:
cab file also known as OTA (over-the-air)
file, it is used for direct device installation and it can be run from your device. To install, please download the
installation cab file directly to your device. Once the cab file
is on your device, simply open the cab file will start installation
automatically.
* If you still have problems installing the software, please follow
these steps: 1. Make sure you have purchased the correct version. Most of our
products have
Pocket PC and Smartphone versions. Pocket PC has a touch
screen. An example of both versions for HandiTV is shown below.
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Pocket PC version |
Smartphone
version |
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2. If you purchased an incorrect version,
please submit an exchange request to the retailer support desk.
3. If the issue is not resolved, please contact us at:
support@e-mobilesoft.com
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Where do I download Microsoft Compact Framework 2.0?
It can be downloaded from Microsoft at: (Installation via desktop computer)
http://www.microsoft.com/downloads/details.aspx?FamilyID=aea55f2f-07b5-4a8c-8a44-b4e1b196d5c0&DisplayLang=en
or from us: (Installation directly on device)
download
Please download this file to your device directly. Open the file from your
device to start installation.
Where do I download Trial versions?
At the moment, we don't offer trial versions for our products.
If you have a Pocket PC, the basic
requirements are:
Internet enabled Pocket PC with Pocket PC 2003 and
Windows Mobile 5 operating system. (Pocket PC 2002 device needs the
latest Microsoft .NET compact framework to be installed).
If you
have a Smartphone, make sure it is running Windows Mobile 2003 or Windows
Mobile 5.
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Device
Streaming Compatibility |
Questions:
- I cannot play ANY station?
- I can play some stations, others are
audio only, and some are black screen with choppy reception.
Verify device internet/streaming
capability:
1. From your device, open Internet Explorer. Type: http://www.yahoo.com. If
yahoo page shows up, then device internet connection is fine.
2. Open Microsoft media site from your device: http://www.windowsmedia.com/mobile
Select a radio station and see if you can hear it. Then select a video
station with lo link and last, select a video station with hi link.
(low: low resolution. hi: hi resolution. )
See if you can watch any video stations.
3. A rule of thumb, streaming radio will
need 33 - 64 kb/s connection speed, streaming video will need at least 150
kb/s connection speed. Audio with no video, black screen and choppy
reception are typically associated with slow internet connection, as
streaming video needs to download much more data than audio.
4. You can find out your device internet
speed by typing this link in your device internet explorer address bar:
http://www.dslreports.com/mspeed
TIP:
How to boost connection speed:
From your device, open Windows Media (Media Player), select Options
Menu, choose Network, then change Internet Connection Speed to the highest
speed.
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When I play a station, Media Player stays in buffering mode (0%), I cannot hear
or watch any station, what do I do?
This might be related to your device internet settings.
1. Perform a soft reset.
2. From your device, open Internet Explorer. Type: http://www.yahoo.com. If
yahoo page shows up, then device internet connection is fine.
3. Type the following in the address bar: http://134.121.0.99/ett/nwpr.asx
4. Media Player will be launched and you will hear streaming audio in a
short while.
If this does not work, It's likely your device is using a proxy server and
it is blocking streaming media. Please check the internet connection your
device is using. (Under Settings of Pocket PC), and make sure you uncheck
the box that says "The network uses a proxy server to connect to the
Internet."
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How do I turn off Proxy server?
1. From Pocket PC, choose Settings, select "connections"
tab, click "connections" icon.
2. Click "Advanced", and "Select Network" button. This will tell you what
connection your device is using.
3. Click "Edit", then "Proxy Settings", make sure "This network uses a proxy
server to connect to the Internet" is UNCHECKED.
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I select a station, hit play, the program
crashes and I am back to the Home screen?
The application requires 2 MB
program memory at run time. If you play a station, Media Player will
need 4 MB, so a total of 6 MB program memory is required. To find out available memory on your device,
select "Settings", choose "System" tab, then click "Memory" icon. Please
make sure you have at least 6 MB program memory. This is different
from physical memory.
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I got this
error message during installation "it is not intended for this device",
what does it mean?
It is likely that you have purchased the wrong version. Most of applications
have Pocket PC and Smartphone versions. If you have a Pocket PC and
purchased the Smartphone version and vice versa, you will receive this error
message during installation. Normally Pocket PC home screen has a
vertical shortcut icon list, while Smartphone has a horizontal shortcut icon
list at the top. Most Pocket PC and Pocket PC Phone Edition Devices have touch screen and stylus.
Please contact the reseller help desk and ask for an exchange. |
I got
this error message during installation "it has not been
digitally signed with a trusted certificate".
It's likely you are using a device that is
locked. A locked device will not allow third party unsigned
software to be installed. Please contact your device provider on
how to de-cert your phone so it will allow unsigned software to be
installed.
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How do I add
my stations in PocketStreamer?
If you have a PocketStreamer Pocket PC version, you can simply use your
stylus and tap & hold on screen, select "Add favorite/from web" menu and
type in the station media url, such as http://134.121.0.99/ett/nwpr.asx, hit ok, the station will be added to favorite
list.
If you have a PocketStreamer Smartphone version, simply select "Add
favorite/from web" from menu and type in the station media url. |
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Customer Satisfaction and Refund |
It has been our company policy to refund customers if our software
does not work on their devices. Customer satisfaction is our
number one priority. Please feel free to contact us
at:
support@e-mobilesoft.com |
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